• April 12, 2014
Enterprise Risk Management Challenges

Enterprise Risk Management (ERM)  aims to manage multiple risk events that can occur simultaneously, with some being downside risk events and others being upside risk events. In these cases, management…

  • April 3, 2014
Key Account Valuation Strategy

Fulfilling corporate strategy Key customer selection is one of the most important decisions that suppliers face in key account management (KAM). Whether key customers  currently represent 20 per cent or…

  • April 1, 2014
Dimensions of IT Outsourcing Risks

Outsourcing has moved markedly from attending to a single function more efficiently, to reconfiguring a whole process in order to achieve greater shareholder value across the organization. The emphasis is…

  • March 24, 2014
Engagement Value Chain Strategy

Recent marketing research reveals that the concepts and models used by most companies are not customer centered. In an expanding and very accessible global economy, the familiar methods for gaining…

  • March 21, 2014
Social CRM Strategy Shift

Social CRM presents some pretty significant changes and shifts, organizationally, technically, and strategically for companies, but it isn’t for nothing. The  business environment is changing. For example, the game industry…

  • March 19, 2014
Shareholder Value and Investor Engagement

According to the International Finance Corporation (IFC) (2006), part of the World Bank Group, the case for shareholder value corporate governance is ‘irresistible’: ‘[a] commitment to good corporate governance—well defined…

  • March 14, 2014
Strategic Agility Factors

Companies need to build IT infrastructure for strategic agility. Strategic agility is defined by the set of business initiatives an enterprise can readily implement. Many elements contribute to agility, including…

  • March 7, 2014
Global Outsourcing Strategy Planning

Many organizations view sourcing as an operational decision made only in response to the business’s strategy. Sourcing as strategy suggests that, instead, outsourcing is an integral part of the development…

  • March 4, 2014
HR Strategy Tools

There is an increasing competition in the labour market for scarce skills. These factors are all tied into the generation of economic value, which in turn feeds back into organizational…

  • February 28, 2014
IT strategy based KPIs

IT performance management allows companies to implement and control IT strategies systematically and to realize improvements and value enhancements, be they of a financial and non-financial nature. The company and…

  • February 27, 2014
Outsourcing Performance Management Strategies

As organizations outsource larger and more complex processes, performance management has become increasingly challenging. Performance management is more complex in business services than in manufacturing. Whereas many manufacturing processes can…

  • February 21, 2014
High impact IT Change in Organisations

IT is in constant change it seems, from minutiae (self-inflicted damage) to major, life-changing failures that inevitably lead to press headlines about the latest waste of money on purpose-built, complex…