How Can You Turn Ordinary Customer Service to Extraordinary?
There are a lot of great books out right now about customer experience management and customer service principles. I’ve read many and have mentioned or reviewed a few here on…
5 Obstacles to B2B Market Research and Actionable Customer Insights
English: conference room (Photo credit: Wikipedia) The idea of market research has been around for a very long time. Conceptually, market research is a strongponent of overall business strategy. A…
It’s Time To Get (Really) Serious About Performance Metrics: What Works, What Has Challenges, and Why….
The recently published 2013 Honomichl Top 50 Report, chronicling performance of major, U.S.-based marketing/advertising/public opinion research firms, shows a an overall decline. Taking out the effect of reduced government spending…
A Pull Marketing Revenue Story
“Se acabo la fiesta.” I must have heard that a thousand times as a kid. Literally translated, “party’s over”. But my mother would use it more broadly whenever she’d had…
New Talent Models In The Pharma Industry
Since the Great Recession took hold, the pharmaceutical manufacturing sector has held a unique position in the economy. Traditionally, and according to theU.S. Bureau of Labor Statistics, this industry has…
Wearable Computing: Where Tech Meets Fashion
The hype and hyperbole that arrived with the limited release of Google Glass is beginning to wane. In its place are the current realities of wearableputing: short battery life, voice…
Social Selling Advice: 10 Ways To Get Found More Easily On LinkedIn
You’ve filled out your LinkedIn profile. You’ve uploaded your smiling picture, and you posted a few updates. However, you are not getting the LinkedIn profile views that you had hoped?…
Big Data: Just The Facts
Big data means a lot of things to a lot people. And that’s created a fair amount of fear, uncertainty, and doubt among those charged with managing it. The facts?…
Why Manufacturing Doesn’t Matter
We all know the factors that have led to economic success in the industrial era: access to land, labor, raw materials, capital, machinery, and (in many cases, anyway) a good…
The Best In Personal Banking Apps
Work hard, play hard, but not so hard that you spend all your hard-earned cash. Personal banking can be an important undertaking. Life moves so quickly it’s hard to know…
Reality Check – Are You Ready For The Future of Work?
The Future of Work Moving out of the endless search for the familiar past and bellying-up to meeting the challenges of the new workplace is as much a mind-shift as…
The Mobile Dashboard – Your Window to Business Intelligence
The Mobile Dashboard For Business Productivity Business and IT are usually in a strained relationship at best. Like a married couple, they rarely see eye to eye, and eachplains that…
Innovation Is Not A Differentiator Anymore; Innovation Stickiness Is
Innovation is not a differentiator anymore; Innovation stickiness is. Connected customers in the information age with a ‘web of voices’ expect Innovation to be both faster and surer. For businesses,…
ITU Telecom World 2013
ITU Telecom World 2013 November, 19-22 2013 Bangkok, Thailand
New Product Development and Innovation Management
New Product Development and Innovation Management Conference June 5-7 2013 Berlin, Germany
CONCORDi-2013: 4th European Conference on Corporate R&D and Innovation
CONCORDi-2013: 4th European Conference on Corporate R&D and Innovation September 26-27 2013, Sevilla, Spain
The World Innovation Convention |2013
The World Innovation Convention |2013 November 20-22, 2013 Cannes, France
Gartner Catalyst Conference 2013 | IT Innovation Event
Gartner Catalyst Conference 2013 | IT Innovation Event July 29 – August 1, 2013 | San Diego, CA
World Innovation Forum New York 2013
World Innovation Forum New York 2013 June 12- 13, 2013 New York City Center | 131 West 55th Street, New York, United States