Strategy implementation involves the use of organizational design, the process of deciding how a company should create, use, and combine organizational structure, control systems,and culture to pursue a business model…
In a period of financial fragility the perception of many employees is that they are working longer and harder and yet are financially worse off. Pay freezes and reduced discretionary…
There can be no doubt that bringing new products and services to market successfully requires the broad cooperation of many very different teams beyond just the ideas merchants. Marketers, product…
Each member of the enterprise contributes something different, but all must contribute toward a common goal. Their efforts must all pull in the same direc- tion, and their contributions must…
Different classes of service providers need different structures. But all of them, we may conclude, need first to impose on themselves such discipline as did the managers and leaders of…
An important decision regarding the service product of a provider is to invent new services. Why are successful service providers looking for innovations on a regular basis? One typology which…
Soft innovation refers to a form of innovation occurring in processes not related to science and technology, such as marketing, business model and organizational forms, which stands out of the…
Innovation is often considered from a technological point of view, while there are other kind of innovation, such as innovation of products and process, referring to organizational and management models.…
The internet content services sector is a market of global proportions in the rapid growth and take-off position within the business life-cycle. In this sector, geographical boundaries are sometimes irrelevant;…
Interest in the topic of performance measurement in R&D has increased in the last few decades, but the topic is not new at all. Legitimate interest for the “right” KPIs…
Most differences between performance management systems can be explained by their initial definition. The initial definition determines who (stakeholders) are provided with what kind of information. This fact influences the…
The significance of R&D for industrial organizations is often described as one of the most important factors affecting future profitability. Having in mind the four schools of thought: (1) financing/…
The concept of innovation as a ‘system’ with spatial and sociocultural dimensions involves the study of regional and national systems of innovation, including industrial districts, spatial networks, clusters and other…
Performance measures quantitatively tell us something important about our products, services, and the processes that produce them. They are a tool to help us understand, manage, and improve what our…