• November 2, 2016
The Art of Customer Delight

  Airlines routinely rank at the bottom of customer satisfaction surveys. But we would wager that most customers, like us, find that the time on the plane — the “sit…

  • November 1, 2016
Best Business Books 2016: Technology

  Ian Goldin and Chris Kutarna Age of Discovery: Navigating the Risks and Rewards of Our New Renaissance (St. Martin’s Press, 2016) Sheila Jasanoff The Ethics of Invention: Technology and the…

  • November 1, 2016
Best Business Books 2016: Strategy

  Yossi Sheffi The Power of Resilience: How the Best Companies Manage the Unexpected (MIT Press, 2015) * A TOP SHELF PICK Robert Salomon Global Vision: How Companies Can Overcome the…

  • November 1, 2016
Best Business Books 2016: Marketing

Martin Lindstrom Small Data: The Tiny Clues That Uncover Huge Trends (St. Martin’s Press, 2016) * A TOP SHELF PICK Jay Baer Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Portfolio/Penguin,…