Why customer experience is important Higher customer referral rates and customer satisfaction were reported by a study of 860 corporate executives who increased their investment in customer experience (Strativity Group,…
Here are some of the pearls of wisdom Zuckerberg shared: Where to start “I always think that you should start with the problem that you’re trying to solve in…
8 Ways to Maintain Incredible Focus in a Crazy Workspace Turn your back to doors and hallways. How can I concentrate in a noisy place? Prepare a few…
Oftentimes when I’m discussing startup strategy with founders, the conversation often goes into how they plan to successfully get out there in the world with no budget and very little…
The Best Customer Experience That Creates Your Data Remembering that business is ultimately about the people you serve. For pilots, instrument rating puts them a level above a typical private…
Consultants are continuously analyzing and forecasting trends for an array of industries, but what does the consulting industry forecast for itself? Many of the trends affecting other industries are now…
Competitive intelligence comprises the actions of defining, gathering, analyzing and distributing intelligence about innovation, customers, competitors, government actions, and any other aspects of the marketplace to enable more effective decision-making.…
AWS, Azure, Google: Best vs. ‘best for me’ One thing to consider is the scores themselves. Compare them to the Gartner ranking in 2015, and AWS went down four percentage…
Succeeding in today’s fast-paced business economy requires companies to harness data quickly and at scale. As the volume, velocity, and variety of data increase, it’s becoming necessary to use machine…
Contact centres have undergone an irreversible evolution over the last decade. Digital contact – in the form of email, web chat, social media, and self-service channels – continues its explosive…
As complexity increases, managing change and innovation becomes increasingly difficult. Despite (or because of) easy availability of information, the ability to project future outcomes has moved from an environment of…
CIOs spend hours reviewing risk management. Common review areas are disaster recovery and business continuation, security and data breaches, and possibly the financial viability of certain technology strategies. But beneath…
At a time when certain job professions are withering away at the hands of technology and automation, there’s one skill set that continues to be more in demand than ever…
In the first part of this series, we introduced the five stages of entrepreneurship we work with on a daily basis. Finally, we come to the last of the five…
Tackle the ABC of Anger Management at Work, Home, Everywhere Do you walk away from angry confrontations with ease and grace? Are you left with hurt feelings, emotional scars…
What are the most overrated things in life? Taking Jobs Just Because “They Pay” They are a waste of time and kill your moral and mental drive. There’s work…
How Your Firm Can Reach the 87 Million Millennials on LinkedIn Here’s a breakdown of millennials’ influence and preferences on the social networking site. Scarcely a day goes…
Some insights about the adoption of a crowdinnovation platform A growing number of firms adopt open innovation strategies, especially through crowdsourcing platforms. With the exception of some emblematic…
If you want to become a doctor, you go to medical school. If you want to become a lawyer, you go to law school. But how do you become a…
Emerging from beta, Google’s cloud databases are ready for business workloads. Google’s managed databases now come with a guarantee in the form of a Service Level Agreement, or SLA.…