Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them. When customer service is given the credence…
Over the next five years, IT professionals keen on managing a fire hose of data should keep their eyes on these growth drivers for big data management. (Click image for…
When you consider outstanding tech leaders such as Bill Gates, the late Steve Jobs, and Jeff Bezos, five of their traits standout above others. Here’s a look at ways…
There’s been a lot of focus over the past few years on the user experience (UX) and customer experience (CX), for good reasons. According to Gartner, in 2016, nine…
Aude Le Carpentier is in charge of Innov’Up Creativity, in the Service-Mail-Parcel sector of La Poste. She’s a 27 year-old manager of a team of 15 creative people, helping…
How do platform businesses gain market share? According to Sangeet Paul Choudary, an expert in platform competition, paths vary. A Facebook or a LinkedIn, for example, have cornered the market…
Bottom Line: In mature product categories, the top companies usually compete fiercely for one another’s customers. But they might be better off focusing on the fringe consumers who haven’t yet…
Meaningful innovation inherently involves risk. If the initiative you are working on has no risk of failure, it likely is either not very innovative or not very meaningful. While…
Mobile computing is driving both massive changes in the role of IT and the way we do business. Unfortunately, the… growing use and sophistication of mobile technology is occurring in…
Platform companies may be the sexy new way of doing business. (Who doesn’t want to be the next Uber?) But according to Sangeet Paul Choudary, founder of the advisory firm…
Why do most social networks never take off? Why are marketplaces such difficult businesses? Why do startups with the best technology fail so often? There are two broad business models:…
It’s full steam ahead for the platform enterprise. That’s according to Sam Palmisano, former CEO at IBM and current chairman at The Center for Global Enterprise, a nonprofit research institute.…
I read that experts believe CISOs should stop reporting to CIOs because there is a conflict of interest. What should… a CISO reporting structure in a typical enterprise be like?…
The rapid growth of enterprise cloud adoption is expected to continue this year: 41% of respondents in TechTarget’s annual IT priorities survey cited plans to increase their cloud spending in…
Many enterprises believe that simply adopting scrum practices will make their business agile. Scrum, a term named for the scrum formation in rugby, is an iterative and incremental agile software…
A successful platform business model, built on an infrastructure that connects producers and consumers a la Uber or Airbnb, hinges on integration — and not just technology integration. The C-suite,…
Platform businesses are disrupting industries left and right, from Airbnb’s redefinition of the hospitality business to the titanic effect of Amazon on all manner of retail. How do traditional businesses…
The volume of information in an classification is flourishing immensely–which begs a question: Is it time for a arch information officer? If a CDO is not already on board, it…
We like to believe our character determines our behavior — that good people behave well and bad people badly — but science suggests the real world isn’t so neat and…
Sometimes while trying to maintain a status quo and legacy in the business, we lose sight of where we stand and where we wish to go. There may be…