3 Steps to Designing a Killer Customer Experience
You see it all the time. A company has an amazing product and for some reason cannot market it properly to consumers, even though the product itself if extremely innovative,…
You see it all the time. A company has an amazing product and for some reason cannot market it properly to consumers, even though the product itself if extremely innovative,…
When scientists decoded the human genome in 2001, they found something astounding. While our DNA provides the blueprint for everything about us—from how we develop in the womb to eye…
A company’s portfolio can generally be segmented into three types of innovation: incremental, adjacent, and breakthrough. Incremental innovations are minor improvements to existing products or small steps in to…
“Break the rule of perfection and focus on progress instead. When you obsess over every misstep or criticism, you become your own roadblock to growth.” — Ariel Kaye, founder and CEO,…
Articles about finance abound; and most of them contain a wealth of wisdom. Unfortunately, though, few deal honestly with money mistakes businesses make at the enterprise level. And, ironically, that’s exactly where…
Enterprise architecture teams often struggle with measuring and communicating the value of their function. We have implemented a set of simple and straight-forward performance indicators to address this problem. Do…
What does every new founder need? Dear Genie in a Bottle, I’m going to start a new company. Yes, Genie. I know I’m crazy. And, I know I only get…
Prediction #1 Organizations will increase classification of cognitive tools across uses Tom Davenport Artificial intelligence technologies are not monolithic, Davenport said. IBM Watson, for example, is often thought of as…
Knowing your purpose Now let’s look again at businesses. The goal of most businesses is to solve a problem for a profit. Employees don’t work, create or innovate for you…
The ongoing decentralization of IT management—fueled by increasingly empowered business departments that are holding tenure of some tech areas—is putting a aria on CIOs and their teams, according to a…
Data is the new oil. Those that figure out how to use it more effectively than their competitors are realizing significant, strategic benefits. But what’s so unique about data-first companies?…
The evidence is clear, digital transformation is the biggest driver in business today. Businesses that don’t embrace the journey will be left behind by competitors and customers. Great customer…
For anyone working in digital marketing or online media, there’s a debate as old as the internet itself: content quality vs. quantity. With only a few exceptions, there’s a consensus…
The supply chain is changing rapidly, often outside of the traditional IT structure. IT needs to get involved, bringing its skills and experience to the table. Digital is transforming…
This article is based on the book, The Invisible Advantage Promoting a culture of innovation focused on business growth starts with providing practical tools that give anyone the opportunity to…
Much has been made about the difference between innovation and invention. One writer went so far as to argue that Steve Jobs’s development of the iPod wasn’t an innovation because…
With this tumultuous year behind us, I’m fixing my mind on what’s to come in 2017. Change is the only constant in life, and with a new administration about to…
Last year, 2016, is in our rearview mirror, so it’s time to look to the trends in 2017 that will change how we do business: For instance, in my travels…
Growth is a great thing for businesses, but sometimes it can move too quickly for founders to keep up. This increase can occur unexpectedly when marketing is more effective than…
Mistake 2: Ignoring timelines There’s no denying that the traditional waterfall method, where work is more siloed, has an orderliness to it, said James Stanger, senior director of products at…