• August 18, 2016
Customer Experience Advantage

Why customer experience is important Higher customer referral rates and customer satisfaction were reported by a study of 860 corporate executives who increased their investment in customer experience (Strativity Group,…

  • August 18, 2016
Danger is the Early Warning Sign of Opportunity

Competitive intelligence comprises the actions of defining, gathering, analyzing and distributing intelligence about innovation, customers, competitors, government actions, and any other aspects of the marketplace to enable more effective decision-making.…

  • August 17, 2016
Changing Process of Innovation

As complexity increases, managing change and innovation becomes increasingly difficult. Despite (or because of) easy availability of information, the ability to project future outcomes has moved from an environment of…