Call Center Performance Productivity & Metrics

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Call Center Performance Productivity & Metrics


Sep 30 – Oct 3, 2013

Venue: Marriott Dallas/Addison Quorum by the Galleria

Location: Dallas, Texas, United States

There’s no point in measuring for measuring’s sake. This event takes a strategic approach to measurements – by focusing on the metrics we’re actually going to use in the present or future. Find out how internal customers are relying on the business intelligence coming out of contact centers; discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!

Customer Management IQ’s Call Center PP&M provides an inside look at the top strategies delivering business results by aligning strategy with operation performance.

Identify what metrics matter most to your organization. Don’t miss this opportunity to gain the skills and insight needed to take charge of call center process optimization, align with executive level imperatives AND deliver business results.

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